Delivery Information

Next Working Day Delivery
Order before 1pm for delivery the next working day as standard. Restrictions apply. Deliveries are generally between 8:30am and 6:30pm Monday - Friday. A signature may be required on delivery so please ensure someone is available.

You may choose your delivery day up to 7 days in advance, however you must Contact Us within 1 hour of placing your order to schedule another day.

Order Tracking
Once your order has been dispatched you will receive an email confirming the couriers consignment number. Please visit the corresponding couriers website for further instruction. If you did not receive a consignment number and require further information on order tracking, please Contact Us.
Special Order Items
Items outside our normal product range which have been sourced for you do not have a guaranteed delivery date. Special order items may be delivered directly from our supplier and are not able to be tracked. In the case that an item has arrived in store first, you will then be advised on store despatch inlcuding a courier consignment number for tracking purposes.

Can I delivery to a different address?
You can enter additional delivery addresses in My Account. Delivery restrictions apply to some addresses. Ensure to tick the 'Blank Delivery Docket' checkbox when ordering if you're order is being sent to your customer.

What happens if I'm not in when my delivery arrives?
All orders will require a signature on delivery. You will receive a call to the contact number listed on your account on the day of delivery informing you of an estimated 1 hour time slot.

However, if no one is available to sign for the parcel, the courier may leave a 'we missed you' contact card with details of what actions will be taken. Where possible the driver may attempt to leave with a neighbour or a local Post Office. If this is not appropriate they will attempt to deliver the order the following day.

After two failed attempts you will need to contact the courier using the details on the contact card to arrange collection or a new delivery date.

My delivery is missing an item, what should I do?
Firstly check whether you have received all parcels on the consignment, this information should be available to view on the delivery label. If you have received all of your parcels, but an item is still missing, please Contact Us with the order and product details so that we can investigate further.

If you have collected your order in store and some products are missing, please return to the store for assistance.